Shipping Policy

Thank you for shopping with Maine Loon Float. We ship from Maine and want your loon float to reach the water safely and on time. This policy explains how we handle and ship your order.

Order Processing

Orders are processed within [2-5] business days of payment (Monday-Friday, excluding U.S. holidays). You will receive a confirmation email when your order is placed and a shipping confirmation with tracking when it ships.

During peak season (spring through early summer, when lake season opens), processing may take slightly longer. We'll post any delays on our website.

Shipping Rates and Delivery Times

Delivery times begin once your order has shipped, not when it is placed. They are estimates, not guarantees, and carrier delays from weather, holidays, or high volume are outside our control.

Where We Ship

We currently ship to addresses within the United States. [Alaska, Hawaii, and U.S. territories may take longer and may incur additional charges.] We do not currently ship internationally, but we hope to in the future.

Tracking Your Order

Once your order ships, we'll email you a tracking number. Tracking may take 24-48 hours to show updates after the label is created. If you don't see movement after that, contact us and we'll look into it.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address entered by the customer. If you notice a mistake, contact us right away at [email address]. We can update the address only if the order hasn't shipped.

P.O. Boxes and Seasonal Addresses

We can ship to P.O. boxes via USPS, but some larger orders may require a street address. Because many of our customers live on the lake, please include the full seasonal or camp address, and add a phone number to help carriers find you.

Lost, Damaged, or Missing Packages

• Damaged in transit: Please email us within [7] days of delivery at [email address] with your order number and photos of the packaging and product. We'll send a replacement or refund.

• Lost packages: If your tracking shows no movement for [7] days, contact us and we'll work with the carrier to resolve it.

• Delivered but not received: Please check with neighbors and your household first, then contact us. We'll help file a claim with the carrier.

Order Changes and Cancellations

If you need to change or cancel your order, contact us as soon as possible. We can make changes only before your order ships.

Returns

For information on returns and exchanges, please see our Refund Policy.

Contact Us

Questions about your shipment? We're happy to help.

Maine Loon Float LLC
Email: info@maineloonfloat.com
Website: www.loonFloat.com